服务设计 & 转型领导

全球最大的博彩平台角色

We are embarking on initiatives to enhance technical capability that will revolutionise our pet care customer experience and currently have a vacancy for an experienced Service 转型领导 operating within the Group IT Service Delivery function.  Working across various 项目 and projects the ST Lead will ensure 准备 to integrate new services into our IT Service Delivery support portfolio.

Our Service 转型领导s are key stakeholders in the management of business and technical change, having responsibility to represent the perspectives of operational service delivery by ensuring service quality and 准备 assurance in the Delivery of the ‘to-be’ Services, so ensuring we have capability to successfully support new services internally or through partners to support our Business’s strategic growth.

与家庭宠物改变交付生命周期保持一致, the Service 转型领导 will facilitate all aspects of service design & 准备, from the stage where a project is mobilised; working closely with Projects teams, 服务所有者, 企业主, and Service Delivery support teams through transition and build of the service, 在成功登陆到服务交付之前.

Key responsibilities (will include, but not limited to):

• To partner the project stakeholders across IT and Business teams to build & 确保服务治理的交付, 设计和支持模型文档, and the build of that service capability is aligned with Pets at Home ITSM policy & ITIL standards for successful ‘live’ operation and support in BAU.
• 要验证，请定义 & articulate the benefits case for Service NFRs; providing service lens in commercial and operational build 准备 of support functions and processes, 技术, 以及实现所需服务的能力.
• Review 3rd Party partner services to ensure high availability, robust SLA's/service management processes and controls align with ITIL best practice, ensure high availability/recovery time agreed with business owners and appropriate underpinning commercial cover & 实现sla.
• To create all the required Service 支持 documentation to ensure effective management of new services that are supportable and meet business availability needs.
• Ensure documentation and process are reviewed/agreed and signed off by the business and service management stakeholders.
• 提供服务治理来监督 & influence the 准备 of new services for BAU operation; to effectively support our colleagues and service resources have been correctly provisioned in line with release timescales.
• Manage the early life support warranty of new in-life services through to handover into BAU support; provide advice and guidance and support to teams, 并支持错误调查和恢复.
• Apply Service Transition principles and mentor staff across IT & the Business to continually improve the Service Transition capability.

全球最大的博彩平台你的经历

• Minimum five years’ working in Service Delivery environment where ITIL service management principles and processes are implemented,
• Experience of creating IT Service support designs then implementing those plans into working enterprise support,
• 自信地使用生产力工具, 微软办公软件, email and familiarly of modern IT Service Management tooling; such as Service Now, Ivanti热
• 良好的表达和影响能力, capable of making the case for and achieving effective service transition deliverables in project environments,
• Proven track record of successfully managing their own work and that of others where required, 包括计划的能力, prioritise and organise work to meet tight deadlines,

必不可少的条件

• Educated to Degree level in an IT or Business discipline
• ITIL4基础证书
• ITIL服务生命周期转换证书

可取的经验

• 在零售环境中有项目交付经验
• Technical background to understand the different architectures of the core systems, and to understand the impact of new technologies; experience of enterprise level applications will be an advantage,
• Minimum of two years’ experience as IT Service Manager or 转型领导 within a complex and diverse organisation,
• Service Transition experience building support for both Agile & DevOps应用程序交付环境 

全球最大的博彩平台的宗旨

远不止是零售商, Pets at Home Group is the UK’s leading pet care specialist, 满足每一个可能的宠物和主人的需求, 从食物和配件到 梳理 兽医服务. 自1991年以来, we’ve been building a business around pets and their owners and we’ve set our sights on becoming the best pet care business in the world. 十大正规博彩网站评级 us now and you can be part of that journey, developing your future as we develop ours. This is a place where you can take pride and passion in your work within an inspiring, professional team that’s focused on supporting pets and their owners to live happier lives together.

We’re driven by the wellbeing of pets and we make sure we look after our people too. 我们依靠你们的承诺和创新, and reward it with competitive pay and comprehensive benefits.