Maintaining productivity and collaboration whilst remote working
The Coronavirus outbreak is first and foremost a human tragedy, affecting hundreds of thousands of people across the world. 它已经产生了巨大的影响，并将在可预见的未来继续影响全球经济. Those businesses and organisations that are struggling through the current crisis have had to design, develop and execute remote working systems and practices virtually overnight. 这篇短文旨在为那些在这些奇怪的时代工作的人提供一种全球最大的博彩平台如何发展和适应在完全远程环境中工作的观点.
在这里, Informed的人才主管, Nick Chadwick采访Richard Phillips, a Lead Practitioner in our User Centred Design team about his experiences to-date.
How well prepared were you and your team for the change to full remote working?
理查德: 作为顾问, 对于我们来说，典型的做法是与分布在全球各地的客户进行远程合作，或者与客户一起在他们的办公室工作. 很长一段时间以来，我们都需要能够在Informed的实体办公环境之外履行我们职责的各个方面.
主要的挑战是与同事的身体接触，以便进行头脑风暴和产生想法, 但是我们已经找到了一种很自然的方法来做到这一点，我们将在线协作技术和工具结合起来，作为我们以用户为中心的设计社区实践的一部分.
How have you managed to maintain productivity in a fully remote setting?
理查德: 我的工作效率, 就像许多以用户为中心的设计角色一样, is dictated by interactions with colleagues and project team members. My focus has been on making sure that people know when I’m available, and how best to contact me. 关键是要想办法模仿那些在实际工作场所非常自然的5分钟的小讨论，这对我们的产出有很大的影响. 距离不是障碍——我们都会选择skype或slack来确保我们保持联系(不会分散注意力)。.
Aside from this – it is really quite different working remotely. 我试着在我的家庭环境中尽可能地重建我的办公空间，以便将工作和家庭生活分开, 这一点很重要. I’ve got post-it notes on my new office wall, I’ve brought stationary back from the office, 我确保我有足够的空间来绘制UCD地图，就像我在知情办公室一样.
What have you and others within Informed done to maintain morale and team working culture, 远程工作时?
理查德: 每个人都很擅长保持联系——试图在每天12点出去玩的时候重现那些午餐室和咖啡休息的时刻.30pm every day so people can just drop in and catch up as often as they like or need. 我们已经为一些聊天设置了单独的空闲频道，否则这些聊天就会在办公桌前进行, mindful that it can be a real concentration and focus challenge having every channel ‘always-on’. 除了每天的“站起来”，我们还为团队安排了时间，让他们互相交流，分享应对策略. We’re all different but ideas flow through teams pretty naturally.
It is a challenge working away from colleagues, so to try and inject a little bit of fun to daily working life, we’ve started our own version of TaskMaster (the TV game show), 是什么让人们沉浸在轻松愉快的竞争中，而这种竞争在工作环境中是如此自然. 它也让我们对人们的远程工作生活有了一些了解，这样我们就可以更好地相互理解，并在需要的时候提供支持. Our inaugural pub quiz took place last week and was a real success.
What’s the biggest remote working challenge that you have encountered so far?
理查德: For me, the biggest challenge is trying to keep home and work lives separate. 通常在办公室工作是很容易的:通勤让你在工作和生活之间保持距离，让你有机会放下工作，回到家里的心态. It’s a lot harder to switch that off when you have 5 metres between your office and the sofa. 很重要的一点是，不要在晚上被诱惑去看笔记本电脑——甚至不要记得一天结束的时候是什么时候停止工作!
远程工作是否给你提供了在办公室工作无法获得的机会?
理查德: I guess I can see an opportunity to get fitter, given the chance. 把你的一天分开是很重要的，这样你就可以保持效率而不陷入日常的窠臼.
What’s your single biggest piece of advice for people facing the challenge of working remotely?
理查德: Working in digital service design and delivery, 我们在Informed的工作可以从技术角度进行——我们有技术支柱和系统, tools and techniques that allow our teams to work remotely.
其中一个主要挑战是由于“社会距离”而导致的隔离——我们的一些团队成员有家庭，一些人独自生活——这两种情况都带来了不同的挑战. Finding ways to both find space and connect (authentically) is important.
If working remotely for an extended period for the first time, I’d say – make space in your home for you to separate your home and office lives. At the end of the day you can close the door on work, 但在白天，你可以让门开着，让生活的自然需求渗透进来，并在封锁期间得到控制.
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