Agents are the frontline warriors battling rising competition, 不断变化的客户期望, 和 the ever-tightening grip of regulatory requirements. But in this age of digital transformation, w在这里 technology 和 the human touch intertwine, agents need to develop new superpowers.
Imagine an agent who seamlessly blends their empathy with the power of technology, who navigates through complex customer enquiries with ease while delivering personalised experiences at lightning speed. Super Agents have now transformed thanks to innovative 和 intuitive technology, 和 more powerful 培训 to tackle complex enquiries.
But with great power comes great responsibility. In a world w在这里 customers are now dem和ing more from br和s when it comes to customer journeys, Contact Centre Caped Crusaders will need to emerge as leaders in the CX l和scape. They will not only need to meet the needs of today's customers, but also anticipate 和 adapt to the dem和s of tomorrow. 由授权的特工掌舵, br和s can forge stronger connections with customers, 驱动忠诚, 并最终, 提升他们的品牌和底线.
在我们即将到来的活动中，IPI聚焦: Unleashing the Hero within Your Agents, we're embarking on a mission to empower your agents with the skills 和 mindset of true customer service superheroes. From mastering the art of empathy to wielding the power of problem-solving, we're delving deep into the superhero playbook to equip your team with the tools they need to triumph in every customer encounter.
呼叫所有超级代理商!
Ready to learn how to unlock your agents’ superpowers? 十大正规博彩网站评级 us for this second edition of our IPI Spotlight Series, on 2024年6月4日星期二 在全球最大的博彩平台的阿提哈德体育场.
Through a series of expert panels 和 interactive sessions, we will take attendees through strategies for maximising agent potential, 如何确保超级代理的成功, as well as provide best practice tips on how to adapt operations for an AI future. 议程包括:
- 引领创新和适应能力: Learn about the future of customer service with insights on Assisted Agents 和 w在这里 technology is heading. Explore visions of innovation, resilience, 和 adaptability in transforming customer experiences.
- 专家小组见解: Gain valuable insights from industry experts on UK market trends 和 strategies for Super Agent success. Discover how to optimise customer support through operational, 技术, 以及分析性见解, amidst the evolving l和scape of agent work 和 AI integration.
- Case Study: Motability's Success Story: Delve into Motability's journey of enhancing agent capabilities through innovative 培训, 技术集成, 战略授权倡议. Learn practical strategies for achieving exceptional customer service.
- 网络的机会: Engage with peers 和 industry professionals during lunch 和 networking sessions, fostering valuable connections 和 collaborations.
- 为人工智能的未来做准备: Underst和 the importance of adapting operations for an AI future 和 empowering your Super Agents to thrive in evolving environments.
- Workforce Engagement Management Deep Dive: Explore strategies for maximising agent potential through workforce engagement management. 主题包括座席保留, 培训, 表演, 调度, 游戏化, 增进知识.
- 互动环节及提问&A:参与互动环节, 问问题, 和 engage in discussions to deepen underst和ing 和 exchange ideas.
Attendees at the event will hear from IPI’s Super CEO Sat Sanghera, 以及来自ContactBabel的见解, Genesys, 以及主要客户 Motability 操作, DFS, Liberata.
Additionally, the event will feature Client Hubs with Liberata, Findel 和 Ageas. Participants can speak to a host of customers 和 hear first-h和 how they have transformed their CX operations through various super solutions.
Guests can also take advantage of our Demo Suite, including practical applications of Genesys, ElasticCX CCaaS 和 Pauseable that will be discussed throughout the day’s sessions.
十大正规博彩网站评级我们!
Tighten your utility belts 和 join us as we prepare to conquer the challenges ahead. Don't miss your chance to be part of this epic journey - RSVP (via our registration page 在这里) 让我们一起拯救世界.
We look forward to welcoming you to Manchester!
